The tariff is for your room only. Please ensure that your bill reflects the correct tariff. Guests should obtain the key from the reception only. Per occupant, only one key will be issued. Carry the key at all times during your stay. Upon check-out, all keys must be returned to the Front Desk. In case a key is lost, the key amount shall be payable.
Please insist on a bill if the booking is via our website, https://olivenesthotels.com/, or directly by telephone or walk-in at the front desk, and ensure that a valid bill is printed and obtained. For OTAs, the bill may not be provided, and the invoice will be issued by the OTA. For extras, the bill must be obtained; if no bill is provided for any paid extras, consider the entire extras as free. OTA = Online Travel Agents such as Make My Trip, Travel Guru, Yatra, Agoda, Booking.com, Gobibo, etc.
All reservations must be amended/cancelled 48 hours prior to the planned date of arrival. Reservations cancelled within 48 hours of the arrival date will incur a cancellation charge of one day’s half tariff. Peak season cancellations must be made at least 7 days prior to the arrival date to qualify for no cancellation charge. For groups of 5 rooms or more, confirmation for the reservation will only be given based on advance payment.
In case payments are made through Stripe, refunds for cancellations may take up to 5-7 working days.
Valid government-issued photo identification is required at check-in for each occupant of the room, bearing the address of the guest. Acceptable forms of ID include a valid driving license, voter identity card, Aadhaar card, etc. PAN cards are not accepted. A valid passport is mandatory for all foreign national guests, and the passport must include a valid visa. The Guest Registration Card must be filled out in complete detail; failure to do so may result in dishonoring the booking.
The maximum number of guests allowed in a room is the number and names of guests that have been paid for at the time of booking. Visitors are not permitted in the room areas. If a visitor wishes to meet a room guest, the meeting should take place in public areas such as the lobby or restaurant. Guests bringing in “solicited/paid guests” or “anti-social elements” are not permitted, and the hotel reserves the right to request such guests to leave the premises. Visitors are not allowed between 11:30 PM and 7:00 AM. Unauthorized occupants will incur a charge of Rs 1000 + tax per person. Select objectionable cases may be reported to the local police for necessary action.
Check-in: 12:00 Noon & Check-out: 11:00 AM. If guests wish to stay until 6 PM and the room is available, they will be charged half the normal daily rate. Beyond 6 PM, the full daily tariff will be charged. Late check-out until 2 PM is subject to availability only and may be offered at no additional cost.
Early check-in can be requested during reservation or by contacting the Front Desk prior to arrival. Early check-in is based on availability and cannot be guaranteed. Early check-ins prior to 7 AM will incur a full day charge, deemed held from the previous night.
Upon check-in, guests will be asked to confirm their departure date. Changes to the departure date may be made without penalty if permitted by the rate plan and if done before the end of the arrival day. An early departure fee may apply if departing after confirming the departure date. Please contact the hotel duty manager for further information.
Pets are not allowed in guest rooms. Alternate accommodation can be requested and is subject to availability.
The hotel will collect 100% advance payment for the proposed number of room nights upon check-in. The hotel also reserves the right to charge a "Pre Authorization" on the credit card for extras. If the stay is extended, further advance payment will be required on the day of extension. The hotel reserves the right to collect the guest key in case of outstanding bills until settled.
One child below 12 years may stay complimentary in the room with parents, provided no extra bed is used. Children above 12 years are considered adults. An extra bed can be provided on request for a fee. Proof of age for children is required at check-in.
The hotel reserves the right to pass on all guest information to police or any investigating parties. Guests must allow their baggage to be checked by guards at check-in and check-out. The hotel reserves the right to check guest luggage at any time during the stay. Firearms, explosives, suspicious materials, hazardous agents, drugs, and chemicals are not permitted. Licensed firearms must be declared upon check-in.
While dining within the restaurants, outside food, beverages, and liquor are not allowed. Guests creating disturbances will be asked to vacate the premises.
Any items left behind should be reported to the front desk immediately via email. If the guest does not contact the hotel, the hotel reserves the right to dispose of the items without liability.
The hotel and the entire facility are private property; "Rights of Admission Are Reserved." Management can ask any guest to vacate the premises for disturbance, posing a threat to employees or other guests, or violating hotel policies.
The management reserves the right to add, alter, or amend any of the above terms, conditions, and rules.
If you have any questions or concerns regarding our Privacy Policy, please contact us at:
